Refund policy
Refund Policy
1. Overview
- This policy covers the circumstances under which refunds may be granted for products purchased from Comiska's Custom.
2. Eligibility for Refunds
- Non-customizable Products: Eligible for refund within 30 days of purchase if returned in their original condition.
- Customizable Products: Due to the personalized nature of customizable products, refunds are generally not provided. Exceptions may be considered on a case-by-case basis.
3. Conditions for Refund
- Products must be returned in their original, undamaged condition.
- Products must not have been used or altered.
- A proof of purchase must be provided.
4. Process for Requesting a Refund
- To initiate a refund, contact our customer service team with your order number and reasons for the refund.
- Once the return is approved, instructions for returning the product will be provided.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
6. Refund Method
- Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
7. Exchanges
- Instead of a refund, you may opt for exchanging the item for another product. Terms and conditions similar to the refund policy apply.
8. Contact Information
- For any questions or concerns regarding our refund policy, please contact our support team at info@comiskascustom.